Viewabo provides a service that allows customer support agents to request access to smartphone cameras so that customers can send real-time video of issues without using an app, making it faster for agents to understand and resolve customer issues.
Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly.
Viewabo’s mission is to make remote support better than in-person support. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis and issue resolution process. This results in reduced friction, faster turnaround times, and ultimately a better customer experience.